Returns & Refunds
Last updated: October 23, 2026
At Dippy Mug, we want you to enjoy every cozy dip. We accept return or exchange requests for fondue mugs purchased through our website within 15 days of purchase, subject to the conditions below.
Return Eligibility
To qualify for a return or exchange:
- Your mug must have no visible damage caused after delivery.
- All original packaging must be intact.
- Your request must be submitted within 15 days of purchase.
If your mug arrives damaged or defective, please follow the Damaged or Defective Items instructions below.
Starting a Return
Email us at dylangeibel23@gmail.com with your order number and the reason for your return or exchange. We may also request your receipt or order confirmation email as proof of purchase.
Please contact us before sending anything back so we can provide return instructions.
Exchanges
To request an exchange, email us with your order number and the reason for the exchange. Exchanges follow the same eligibility requirements as returns.
Return Shipping
You are responsible for return shipping costs. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned package.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds will be issued to your original payment method.
Late or Missing Refunds
After your refund is processed, please allow 2–3 days for it to appear in your account. Your bank or payment provider may require additional processing time.
If your refund has not arrived after this period, contact us at dylangeibel23@gmail.com so we can help investigate.
Gift Returns
Gift returns follow the same eligibility requirements and return process.
If the item was marked as a gift at checkout and shipped directly to you, an approved return will be refunded as gift credit. Once your return has been received and approved, we will email you a digital gift certificate for its value.
Damaged or Defective Items
If your fondue mug arrives damaged or defective, email us at dylangeibel23@gmail.com within 48 hours of delivery. Include your order number and a description of the issue. Photos of the mug and packaging can help us review your request.
We use delivery tracking and the time your report was submitted to review damage claims. Damage present on arrival will be reviewed under this process rather than treated as damage caused after delivery.
Questions or Feedback
We’re here to help. For questions about your mug, a return, or your order, email us at dylangeibel23@gmail.com.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.